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We hope these FAQ's answer all of your questions, however if you still have an unanswered question or concern, feel free to contact us Monday - Friday, 9 a.m. to 3 p.m. at (732) 541-2807, or send us an email anytime!

Questions about shipping? See our Shipping FAQs page.

What is Dry Ice?

Dry Ice is the solid form of Carbon Dioxide that is used primarily as a cooling agent. Dry Ice sublimes at an extremely cold temperature (−109.3 °F), which makes it dangerous to handle. 

How do I handle and dispose of Dry Ice? 

Always handle Dry Ice with care and wear protective cloth or leather gloves while handling. Using a towel or oven mitt will be sufficient protection. Brief handling with protection is harmless, but extended contact with the skin will cause a burn similar to a heat burn.

To dispose of Dry Ice, place it in a well-ventilated, room temperature area, always out of reach of children and animals. The Dry Ice will sublimate from a solid to a gas. 
Do not leave Dry Ice on a tiled or solid surface countertop as the extreme cold could crack it. 

What if there's a problem with my order?

If you have a problem with your order, please send us an email so we can rectify the situation in the best way possible. Please note: shipping fees cannot and will not be refunded.